Big conversations.Keep them personal.
Give familiar questions a helpful answer and bring your team in where it matters. Pick a sample to see the conversation from your customer’s side.
Choose a sample flow
A comment starts it
MORE — the DM opens with one question, not a wall of links.
They choose the lane
One choice — learn, shop, or talk — takes them to the next step you’ve prepared.
Each tap gets its next step
Every person who chooses a lane gets the reply built for it.
Getting the sample ready…
Built for teams, not just accounts.
Shared inbox, roles, human handoff, analytics — the parts that make automation safe to run at brand scale.
One inbox, whole team
Every DM in one shared inbox, with roles and manual assignment — the right teammate can take over without passing a phone.
Automation knows when to step aside
The moment a human takes over, automation pauses itself on that thread — no flow talking over your team.
Launches you can measure
Goals and analytics follow the drop from first comment to final sale — which post, which reply, which path converted.
Your audience.
You’re in control.
You approve the connection.
Use the platform’s own login, without sharing your password with Ravela.
Respect the conversation.
Ravela checks when DMs are allowed and honors requests to stop.
Keep the human touch.
Pause automation and reply personally from your inbox.
Let the launch grow.Keep the human touch.
Answer the first question, sort repeat asks, and bring conversations that need judgment into one shared inbox — so the team stays focused when comments surge.
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